1. Overview
This Shipping Policy ("Policy") explains how SIDEWAY processes, ships and delivers orders placed through our online store. It applies to all orders and is read together with our Terms of Service, Refund & Returns Policy and Privacy Policy.
SIDEWAY is operated from within the European Union and ships to customers across the European Economic Area (EEA) and selected international destinations.
2. Processing Time
Every SIDEWAY piece is produced on demand — printed, finished, packed and shipped specifically for your order. Because of this, please allow 3–5 business days for production before your order is handed to the carrier.
During drop launches, processing may take slightly longer due to order volume. We will keep you informed by email if your order is affected.
3. Delivery Estimates
Delivery estimates below are calculated after the processing time has finished, in working days:
- Europe (EU/EEA): 2–4 working days.
- International: 5–10 working days.
These are estimates, not guarantees. Delays can occur during holiday periods, customs inspections or due to carrier issues. We will do our best to keep you updated when a delay is known.
4. Shipping Destinations
We ship to the countries listed at checkout. The list of supported destinations is kept current and may change over time.
If your country is not listed at checkout, we are unfortunately unable to deliver to it at this time. Please get in touch if you have questions about availability in a specific country.
5. Shipping Costs
Shipping costs are calculated at checkout based on the destination and the contents of your order, and are always displayed before payment. There are no hidden shipping charges.
6. Taxes & Duties
For customers within the European Union, applicable VAT is included or collected at checkout in accordance with EU rules.
For international customers, any customs duties, import taxes or other charges levied by the destination country are the responsibility of the recipient and are not covered by SIDEWAY.
7. Tracking
When tracking is available for your destination, we will email you the tracking details once your order has shipped. If you have not received tracking within a reasonable time, email sideway.wear@gmail.com.
8. Risk of Loss
As set out in our Terms of Service, the risk of loss and title to the products pass to you once the order is handed to the carrier. If your order arrives damaged during transport, please refer to our Refund & Returns Policy.
9. Made to Order
Because each SIDEWAY product is personalised and produced on demand, we cannot cancel or redirect an order once production has started. If you need to amend or cancel an order, please contact us as soon as possible after placing it.
Please refer to the size guide on each product page before ordering — returns for change of mind or incorrect size selection are not accepted. See the Refund Policy for details.
10. Contact
Questions about shipping? Email sideway.wear@gmail.com — we read everything.